Frequently Asked Questions

Unveiling the secrets to your most radiant self.

Are Fantôme products cruelty-free and vegan?

Yes, all our formulations are 100% cruelty-free and vegan. We never test on animals, and we do not use any animal-derived ingredients in our beauty range.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy for opened products?

We offer a 30-day satisfaction guarantee. If a product doesn't suit your skin, you can return it within 30 days of purchase for a full refund or store credit, even if it has been opened.

Can I track my shipment in real-time?

Once your order is processed, you will receive an email with a unique tracking link. You can use this link to monitor your package's journey from our warehouse to your doorstep.

Are your ingredients safe for sensitive skin?

Our products are dermatologist-tested and formulated with sensitive skin in mind. However, we always recommend performing a patch test on a small area of skin before full application.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.